Reputation management encompasses multiple aspects of your plumbing company marketing, including reviews, content creation, and social media. In today’s podcast, Jason and Nolen dig into the subject and explore how plumbing contractors can make their reviews, service pages, and city pages work much harder for their businesses. If you’ve been struggling to improve your local rankings, even if your company has plenty of reviews, be sure to listen in!Be on the Lookout for These Key Points
Do reviews alone improve my local search engine rankings?
Is there a way to coordinate reviews across different platforms?
Are city pages worthwhile?
Managing Your Company Reputation
In a way, reputation management revolves more around the perception of your plumbing company than anything else. Along with the obvious consumer perceptions created through reviews, your site’s graphic design, and navigation, there’s another crucial aspect that all too many plumbers forget about. How does Google perceive your business?
In the past, we’ve talked about the crucial E-A-T factors: expertise, authoritativeness, and trustworthiness. When Google spiders (re-examines) an existing plumbing contractor website, it attempts to identify data elements that show your site, content creators, and business possesses these qualities.
Where Google Looks for E-A-T Factors
For Expertise: Content creator bios, content organization and quality.
For Authoritativeness: Content, creator bios, reference sites, keywords, & web design.
For Trustworthiness: Reviews, geo-tags, check-ins, images, navigation, and link profiles.
These character traits impact both Google and customer perception of your business. Of course, that also means you can expect two-fold benefits when you nail all three elements! Below, we’ll dig into three of the most crucial aspects of reputation management.
Reviews can make or break a plumbing business. While almost any plumber could tell you they need reviews, many don’t know how to collect them effectively or what to do with them once reviews start pouring in. While they certainly contribute to a company’s perceived trustworthiness, reviews don’t automatically cause your site to rank higher on google.
So how can you get the greatest value from your customer testimonies and all those 5 star ratings? First, make sure your reviews come from a variety of sources. In other words, don’t put your eggs exclusively in Google Reviews, Facebook, or Angie’s List. While Google once prioritized recommendations through their own platform, the search engine now prefers a more diverse collection from multiple sources.
Second, be sure to take time to display customer reviews inside of your website! Not only does this please Google, but potential customers will also feel more confident about using your services. It may take a bit of research to find a widget that presents reviews in the way matches your tastes. At the Plumbing Webmasters, our team actually uses our own special platform called Righteous Reviews which convenient pulls recommendations from Facebook, Google, and other top providers.
Site Optimization – Navigation & Service Structure
Continued site optimization also impacts your reputation management. After all, few things affect a customer’s first impression of your company than your website design. Will they have a convenient time of browsing your services when they land on your homepage, or will they get frustrated and leave? We’ve encountered so many plumbers over the years who ask why their site isn’t performing well, only for for our experts to learn their design was creating a terrible user experience.
Simplistic, concise navigation makes for the best visitor interaction. That’s why many of the most successful plumbing contractor websites simply rely on a few service categories to showcase their work. This simplistic navigation also makes it easy for Google to explore your website and identify your key services.
Of course, professional content also impacts your company’s reputation too! Not only does the quality of the material affect Google’s perception of your business, the quantity affects your ratings as well. Companies that release new content on a regular basis tend to earn better rankings in the long run.
What Types of Content Can You Use?
Geo-Tagged Reviews Shows Proof of Your Service Around the Community.
Two Ways to Enhance Reputation & Rank Up
As we’ve mentioned before, our team at the Plumbing Webmasters utilizes our own in-house tool to collect reviews. Righteous Reviews allows customers to leave reviews for their preferred platform (Google, Facebook, etc.) directly on a client’s website. It also collects reviews left on those platforms and citation services.
While that cross-platform functionality certainly offers convenient reputation management, the really exciting benefit of Righteous Reviews is geo-tagging! When a customer receives a request for a review (usually via text), their submission gets tagged on Google Maps without revealing their exact address. Google loves this input, and ranks up websites that display them.
Our reviews platform also allows plumbing professionals to check-in on a job site, provide a tag of the service they’ve provided, and even post pictures of the work they completed. Again, this information gets geo-tagged in Google Maps and displayed on that client’s related service page and city page. Even if each plumbing truck only checks in a few times a day, that leads to dozens of checkins within a single week! This provides extremely visible proof of your activity to Google, and the search engine greatly rewards the effort.
Google Loves to See Geo-Tags of Your Company’s Activity Around the Community!
If you’d like to learn more about the processes behind reputation management, or if you’d like additional details about how Righteous Reviews can help your business, give us a call at (877) 388-9884. At Plumbing Webmasters, our clients regularly dominate the rankings in local search! They earn higher traffic volume, stronger user engagement, and better lead generation. We’d love to partner with your plumbing business too.