Plumbing contractors often underestimate the value of personalized design. With all the trucks, fancy equipment, slogans, advertisements, and websites out there, it’s easy to forget that the most important brand asset for your company…is you. Your face (and your employees’ faces) play a huge role in website performance and local SEO!
In this interconnected age, now’s not the time to be shy. Now’s the time for high quality photography with big smiling faces. You’ll be amazed just how big an impact the human touch will make for your business! In today’s podcast, Jason and Nolen share why personalization creates stronger connection with both your customers and Google!
Key Lessons for Plumbing Professionals
Content goes beyond text. Even your page photos are considered content.
Personalized photos create a deeper reserve of trust in your brand.
Both Google and people can spot stock photos, and they don’t perform as well as custom.
Original Website Images Matter!
We all know how a well-timed shot can make us feel so strongly, but photography also serves as a more social medium. It brings us together and allows us to empathise. In business, the right image can make or break a sale, especially in a home-centered industry like plumbing. SEO for plumbers relies heavily on image optimization. This isn’t rocket science, or even highly technical SEO.
Frankly, it’s easy to stand out from the crowd when so few companies take the time to produce original photos!
Building Stronger Connections and Listings
“But why bother?” you might ask. What does original imagery have to do with search engine optimization? After all, digital marketers aren’t in the business of enhancing your website simply so it looks really fresh (that’s a bonus). We have to drive measurable key performance indicators like page views and conversions. The answer is simple: high quality, optimized imagery can greatly increase your volume of search traffic and average time on page. They also increase the likelihood of someone calling your business. Does more business revenue sound worth it to you?
Expect these sort of benefits when you add personalized photos to your plumbing website.
Immediately stronger connections with visitors
Longer time on pages (deeper engagement)
More page views per visit
Stronger plumbing keyword performance (more on this later)
Better conversion rates, meaning more calls
Captions are Perfect for Short, Emphasized Tips.
Crafting the Perfect Images
Obviously, performance-driving photography doesn’t just appear by itself! You can simply drop them into your pages either. There are two key parts to getting the most out of your website imagery.
Tip #1: Take More Photos (With Employees in Them)
Don’t get us wrong: we’re all about photos of pipes and busted sewer lines. However, we (and your clients) would rather see the smiling faces of your friendly employees. So the next time you stop to take a photo of a newly installed sink, get yourself in the photo and take a selfie! It’s worth it.
So many businesses spend dozens of hours uploading their latest team photos to Instagram and Facebook and never put them on their website. Gather all your team together and empower them to take selfies after a job well-done. Better yet, hire a professional photographer to get pictures of your plumbers, office staff, your family, and even your trucks!
Tip #2: Optimize Your Image Attributes
Did you know that your images can be optimized for stronger keyword performance? At Plumbing Webmasters, we’ve found that three key elements provide great SEO power for your page. Obviously, captions work very well for communicating quick facts. Since personal images create very focused attention, captions are often the best places to restate key points.
Alt image captions also contribute to your keyword strategy. Finally, be sure to input an Image Title Attribute. This causes the little box of text to appear whenever the mouse hovers over an image. If you like, you can even embed a link into your image that directs your visitors to another service page.
Personal is Powerful
We can’t overstate just how powerful personalized images can be in both regular listings and local search results! Not only do they offer amazing results for your website KPIs, they also create deeper trust with your target audience. Remember, personal is powerful!
If your plumbing company has struggled to make headway in online search marketing, our team at Plumbing Webmasters would love to help. Not only do our design experts know how to create high-performance websites for growing businesses, they understand the value of imagery in SEO for plumbers. For a free consultation, call our team today at (877) 388-9884.
The Google Sandbox is an old school SEO term that refers to either an algorithmic penalty or the confinement and suppression of a search result for violation of Google’s guidelines. Despite some disagreement over whether a sandbox ever existed many believe their websites continue to fall victim to Google’s constraints. As a digital marketing agency that helps Plumbers succeed online some of them ask us about being sandboxed prior to investing in our service. Our response if the same to everyone. SEO is not the same as it used to be. Prior the the Penguin algorithm update in 2012, lots of black hat tactics were engaged in regularly by SEO agencies. When Google started to drop the hammer on websites that benefited from them, terms like sandbox were thrown around quite often. Things like hidden text and 500 word title tags were examples of tactics that became subject to the wrath of Google’s newfound idealism.
In 2019 penalties are more rare. First, most websites that engage in old school black hat tactics no longer see benefits. Second, the website’s that are “supposed” to be in the top 10 are now usually placed there. So there’s no reason to knock a website down 20 or 30 spots because it was never high enough to warrant consideration in the first place. Second, Google now has a better grasp on how to rank websites for their positive qualities. Things like clean code, schema markup, and quality content can now be interpreted by Google and used as a ranking consideration. Despite this advancements in the search engine algorithm many plumbers remain frustrated with their rankings of lack thereof. Plumbing Webmasters can help you determine what factors are limiting your existing website and what can be done to reverse course going forward. Here are 3 reasons why your plumbing website could be sandboxed:
If your website has been hacked a giant red notice will appear to all visitors. Needless to say this is bad for SEO purposes and it can be a reason why Google would dismiss you from search results. One of Google’s duties is to protect its users from viruses or unsafe web interactions like phishing. A website that has been flagged for being hacked will never perform well online. Even if some users do reach your website they won’t stick around. While hacks are not assuredly a “sandbox” penalty, they are unequivocally detrimental to your plumbing company’s web efforts.
Lack of Reviews
Being sandboxed on Google Maps can be a result of reviews or lack thereof. While you might have hundreds of reviews on Angie’s List and HomeAdvisor having zero on Google is a bad look. That’s not to say you get no credit for other reviews but having at least some on Google gives you far more credibility, particularly when it comes to Google Maps rankings. Competitors with more reviews than you may rank higher on Maps even if you feel their plumbing services are inferior. They may be horrible at plumbing but if they have a good reputation, it’s irrelevant.
Poor Site Quality
Most ranking problems can be traced back to poor website quality. This can be from the perspective of content, design, and most commonly; a combination of both. Most plumbers who call us for help have a template website that they mistakenly believe is custom. These sites are not custom folks. They are templates that have been duplicated repeatedly with slight tweaks to put your logo and contact information up. Google prefers custom codebase with schema markup so it better understands what a website offers. Plumbers should invest in custom.
Is The Google Sandbox a Myth?
The possible “sandbox” penalties we’ve listed can be attributed to a wide range of terms. Not everyone will attribute the problems we noted to a sandbox. The reality is that Google has never confirmed the existence of a sandbox and because of the paranoia that exists within the SEO industry, it’s just as likely that it is a myth. What we do know however is that certain qualities on a page will influence its ability to rank. What kind of terminology you want to ascribe to such concepts as entirely up to you but what we know as a digital marketing agency for plumbers is that our clients are successful when they have custom websites optimized for search and coded cleanly with schema markup and mobile usability. There’s really no complicated way to deny it.
2019 promises to be a big year for plumbers. Check out our SEO for Plumber’s guide if you have not done so already. Today, we will discuss an actionable checklist that every plumbing contractor can utilize to gauge the progress of their web presence and identify points on which improvement is necessary.
As a digital marketing agency working with plumbers for almost a decade, we have the resources at our disposal to put companies in a position to succeed in the online space. The goal for all plumbers is to make more money. The best way to do that is through online lead generation, the majority of which happens via digital marketing campaigns. In this 10 point checklist, we’ll touch on the most critical aspects of SEO:
The front end of a website is what most consumers think about once they enter. It’s what most contractors think about when evaluating their plumbing websites. But the reality is that the front end is predicated entirely on a structurally sound back end. What good is a visually appealing website that nobody visits? What is its value to plumbers? The truth is that visuals only matter if you get the visitor to enter in the first place. That’s not possible without excellent website design.
So what makes web design suitable? For starters, a professional designer should create the framework. They should implement a clean and SEO-friendly code base, as well as SERP enhancers like schema markup. Does that all sound a little bit foreign to you? It should be because programming is not something that the general public understands. The need for professional web design is pressing, and it’s even more beneficial when the designer has a background in search engine optimization.
A solid codebase can place sites in an initial position to generate traffic. But the visual appeal, user experience, and navigability are what will keep them there. Google measures website performance in large part by how the user behaves after finding the site. If they exit immediately, the site’s bounce rate goes up. The higher the bounce rate, the worse your website is performing. One additional factor regarding design is how easy the website makes it for users to locate pertinent information. That means where to find you, how to contact you, how to review you, etc. These blocks of information should all be displayed prominently on a website. Plumbers should ensure their website excels in these areas:
2) Code Base
The front end of a website can promote these pieces of information through content, while the back end must use a microdata language known as schema.org. Most people reading this post use a template website for their plumbing services. Unfortunately, while it may have schema code, it isn’t likely to be optimal. Worse templates guarantee duplication of a codebase with other sites on the internet, sometimes even your competitors. But those listed above you for primary keywords more than likely have a custom code base rather than a premade template.
You can mark up almost every single component of your website with schema. Schema helps Google parcel your site’s data and understand its content to promote it best. The microdata tags can also encourage SERP enhancements which add exciting features to your search results, such as aggregate star ratings and site links. Much like ad extensions for PPC, SERP enhancements can make an organic impact outrank one that’s competing with it. A proper code base should exhibit these qualities:
Structured (Schema Markup)
There’s probably no word used more in the world of digital marketing than content. People swear by its value, and as Google’s algorithm has evolved, so has the standard for creating SEO-friendly content. Yet, to this day, many websites still exhibit shallow content. Content stuffed with keywords over and over again reads unnaturally and looks as if a 3rd grader wrote it with a poor grasp of sentence structure. The content that should be on your plumbing website is natural. Write your pages as you would want them described to your target customer. Consider identifying LSI keywords, natural synonyms, and terms related to your primary word, and place them within your content.
The presence of LSI keywords helps Google interpret a web page as robust and uses natural language that relates itself to the subject matter at large. The process of SEO writing has had difficulties shaking the tradition of keyword stuffing because old habits die hard. While using the keyword within the title tag and header tag is still encouraged, it should not be used more than once or twice within the body paragraphs themselves. A good rule of thumb is not to publish any content that doesn’t reflect how you would describe a service to customers in person. The written content is different from its spoken counterpart, but its entire presentation should mirror your direct intentions. Content on plumbing websites should favorably exhibit the following qualities:
4) Google My Business & Maps
Google My Business is the easiest thing to get right for plumbers who are marketing their services online, and it happens to coincide directly with your company’s Google Maps listing. But there’s a caveat; it’s also one of the easiest things to screw up. Messed-up listings are usually a result of plumbers trying to do too much with their GMB account. It’s a fundamental concept. GMB tells Google the name, address, and category of your business so that they can adequately promote you to consumers in your local area on Google Maps. So that’s the very base level of Google My Business, but there are also additional steps that can make a GMB listing even more impactful.
One of those is the FAQ section, where the business owner answers frequently asked questions from consumers. Plumbers can also put in branded company photos, like pictures of your office, truck, etc. Don’t forget your company logo. Most plumbers understand that local SEO is essential, and Google Maps is the foundation of every local SEO strategy. Optimizing your Google My Business page encourages Maps placement. Here’s what you should attend to in regards to your Google My Business:
As we noted earlier, points on this checklist tend to relate to one another. Google My Business is one of the best sources of customer reviews, which brings us to the following checklist point for plumbers, which is online reviews. While Google should be a top source for reviews, it should not be the only source. For example, if you get ten reviews, about 5 of them should be on Google. The others can disperse to Facebook, Yelp, BBB, and several other worthy platforms. Google has even publicly discouraged the notion that all reviews should affiliate with Google My Business.
But to diversify reviews, you have to generate them and do it ethically. It would help if you actively pursued reviews by asking satisfied customers in person and integrating a reviews dashboard that automatically texts clients your review profiles on Google and Facebook. In addition, it would make it convenient for anyone on your website to click the review us button. Be careful about who you do ask for feedback, however.
If you had significant problems with one of your clients, and you know that they were challenging to work with, don’t promote your Google or Facebook account to them. Hopefully, clients like these are few and far between but don’t go looking for bad reviews. Although they will be inevitable at times, you can drown plenty of good ones, as well as your direct response to the bad ones with professional reactions. Make sure you monitor these aspects of your reviews:
Diversity (Google, Facebook, Yelp, etc.)
6) Link Building
A website builds authority by the number of inbound links that point to it. MOZ measures their collective influence with a metric called domain authority. While DA is not a Google metric, it provides a general snapshot of the strength of inbound links pointing to a particular website. Domain authority (DA) measures on a 1-100 scale, with 100 being the most authoritative link profile imaginable and 1 being a link profile that ceases to exist. The whole concept of link building is dangerous for SEO. Not all links hold equal value, and many times, links can distract plumbers and other website owners from more manageable SEO tasks.
In 2012, Google’s Penguin update ended manipulative link building and heavily penalized sites that broke guidelines. Fast forward to 2019, and while penalties are no longer as typical, the value of low-quality links is pretty much zero, if not hostile. So how do you build links? The only avenues are creating great content, building citations, sharing on social media, and conducting PR and blogger outreach. The most valuable links come organically. If you write a great blog post about plumbing, share it on social media, and another blog links to the article, you’ve earned a precious organic link. This process is hard to execute; make no mistake. But consistency and attention to detail help make it more probable. Keep an eye on these link-building metrics.
Domain Authority: MOZ’s estimate of a website’s authority
Followed Linking Root Domains: The number of unique domains pointing to a site (with dofollow links)
Inbound Links: The number of total inbound links pointing to a website
Linking Root Domains: The number of total domains pointing to a site (both dofollow & nofollow links)
7) Social Media
Social media and SEO are related, whether you want to believe it or not. Many plumbers don’t want to hear that because they hate social media. And we don’t blame them. After all, how does an anti-social plumber utilize social media in 2019? Truthfully, you don’t have to be a digital celebrity to make an impact on Facebook, Twitter, Instagram, Linkedin, or YouTube. All you need is a legitimate presence on each platform. Unfortunately, Google has not been forthcoming about the direct influence of social media activity on search rankings. Still, evidence suggests that social signals take into account in one way or another.
That’s why publishing blogs on Facebook, Twitter, and LinkedIn produce visual content for Instagram and YouTube. When people are engaging with your business, whether it likes, shares, views, comments, or otherwise, it signals to Google that your company is relevant and noteworthy. Again, you don’t have to be a typical social media personality to send out these signals. After all, you’re looking for engagement from plumbing customers. People who are your clients, or who will one day become them. One thing to consider with Facebook and Instagram is that you won’t get many organic impressions. If you want to be seen organically on these platforms, you’re going to have to pay to advertise on them. But branded searches still matter. So when consumers who have pre-existing knowledge of your company look for you on IG or Facebook and don’t find you, that’s a missed signal opportunity that could go to Google. Keep these things in mind when auditing your social media presence:
8) Ongoing Work
Is your plumbing website stagnant? Also, do you add new blog posts each month? Finally, Have you invested in a website redesign? In any case, you are jeopardizing your position on Google SERPs or preventing yourself from improving. SEO is not a one-time deal. To truly master SEO, plumbers must commit to consistent optimization tasks. Google constantly changes its algorithms as they evolve, and activity will also be necessary. That’s no different than any other form of marketing, whether it’s online or not. If you don’t make incremental improvements each month, year, and decade, you can’t expect to thrive in your marketplace.
An example of Google’s evolution relates to content advancements. Google used to reward content written a certain way and ranked pages with keyword stuffing. Today, those same techniques will hurt your rankings. So if you never updated your content, you lost major spots on Google’s SERPs. Ongoing work is imperative to sustain a certain level of ranking and improve upon it. And it goes beyond content. Other areas that require continuous attention are coding, design, and user experience. Plumbers will want to take special notice of the following areas when checking for ongoing work:
Content: Is content up to date, and is it written for a 2019 reader?
Design: Is design fresh, engaging, and amenable to a 2019 visitor?
User Experience: Is a 2019 user going to have a positive experience with your site?
9) Paid Advertising
Plumbers tend to favor paid advertising, especially PPC from Google Ads, because it works quickly. PPC can be a significant part of an internet marketing strategy, as long as it coincides with macro-scale efforts like SEO, web design, etc. The problem with PPC is that it’s inherently short-lived. You can’t expect to make a living off of PPC ads. There are pockets of time where you can create significant ROI, but it cannot be your only source of traffic or lead generation if you expect to sustain success.
Furthermore, PPC only works with properly managed campaigns. Budgeting, targeting, and landing page optimization are crucial elements to Google Ads, and ignorance of them will result in a failed venture. Google is not the only paid advertising platform available to plumbers. Contractors can also invest in paid social media advertising like boosted Facebook posts or even Instagram posts. As we noted earlier, Facebook doesn’t show posts organically, so paying for promoted posts is one of the best ways to activate the social signals that influence SEO. Again, paid ads can be beneficial but only maximize when they are part of a more effective digital marketing strategy and one founded in SEO and website design. Ensure your paid advertising campaigns have these things managed:
10) Brand Authority
New forms of media have inserted themselves into the SEO discussion. Whether it’s video content, which has been around for some time but has recently started to become easier than ever to produce, or podcasts, which are an undervalued media format for any business, their collective influence over brand authority can be significant. The more signals a brand can send Google that is relevant and noteworthy, the more authority it can establish online. Podcasts and videos are great because they can be distributed and syndicated on multiple platforms. With podcasts, those can be Apple, Spotify, Stitcher, and embedment on your website. With video, it can be YouTube, Instagram, Facebook, and also embedment on your website.
Multimedia provides seemingly limitless options for plumbers, but convincing them to participate in producing this content can be challenging. If you are a plumber looking to take your business to the next level in 2019, you should more than consider a multimedia campaign; you should invest the resources required to do it. Brand authority is measured in more traditional ways as well. In other words, website design, logo design, and content marketing are also indicators of brand authority. But for this checklist, focus on these newer concepts:
11) Google Homepage
The Google homepage is an industry term for a phenomenon that exists with branded searches. When a consumer with pre-existing knowledge of your plumbing company types its name into Google, the entire SERP shows up for branded features, including the Knowledge Graph. The Knowledge Graph appears on the top of SERPs and shows your GMB profile and NAP information. It should also include a page full of organic results associated with your company, which might consist of everything from your website, social media profiles, and other business directories across the web. The bottom line is this; you want your branded SERP to look great. It will only look great if you’ve attended to each primary point of this checklist. So what are the components of an optimal Google homepage?
Branded: The Knowledge Graph should show your GMB profile, and all results should be associated with your company
Feature-Rich: Several SERP features should be present, including aggregate star ratings
Healthy: There should be plenty of results, and all first page ones should be relevant
Robust: There should be diversity in the pages that show up, like website, social, & profile